Privacy Policy
Effective Date: 23/12/2024
Welcome to XOWallet! Your privacy is our priority.
As a self-custodial wallet, you remain in full control of your data and assets. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services (collectively referred to as "XOWallet" or "Services").
By using XOWallet, you consent to the practices described in this Privacy Policy. If you do not agree, you may not use the Services.
Important: XOWallet is a decentralized, self-custodial wallet. We do not store your private keys, seed phrases, or funds. You retain full control and responsibility for your data and assets.
1. Data We Collect
We collect only limited data necessary to provide and improve XOWallet.
1.1. Data You Provide
When you interact with us, you may provide:
Contact Information: Email addresses for support or feedback.
Feedback and Support Data: Information shared during support requests or feedback submissions.
1.2. Data We Automatically Collect
When you use XOWallet, we may collect:
Device Information: IP address, user ID, device type, and operating system for security and troubleshooting.
Usage Data: Non-identifiable information about how you use XOWallet, such as app interactions and performance metrics.
1.3. Data We Do Not Collect
XOWallet is a self-custodial wallet and does not collect or store:
Private keys, seed phrases, or transactional data.
Cryptocurrency balances or wallet addresses...
2. How We Use Your Data
We use your data for the following purposes:
To Provide and Improve Services: Ensure functionality, security, and feature development.
Support and Communication: Respond to user inquiries, feedback, or issues.
Legal and Compliance: Fulfill regulatory obligations under UAE Federal Data Protection Law, GDPR, or other applicable laws.
Decentralized Operations:
XOWallet does not store or process private keys, seed phrases, or transactional data. All blockchain interactions occur directly between you and the blockchain network.
3. Sharing Your Data
We do not sell or share your personal information with third parties except as follows:
Service Providers: For operational purposes (e.g., analytics or technical support).
Legal Obligations: To comply with applicable laws, regulations, or court orders under UAE Federal Data Protection Law and GDPR.
Protection of XOWallet: To enforce our Terms of Use or protect XOWallet against fraud or security threats.
4. Data Security
We implement reasonable measures to protect your personal data, including:
System Audits: Regular system audits to maintain compliance with security best practices.
Data Encryption: Communication between XOWallet and your device is encrypted to protect sensitive information.
Your Responsibility: As a self-custodial wallet, you are responsible for safeguarding your private keys, seed phrases, and device security.
5. International Data Transfers
XOWallet operates globally, and your data may be transferred to jurisdictions outside your own.
5.1. GDPR Compliance:
For users in the EU/EEA, we ensure that any international data transfers comply with GDPR requirements by implementing appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
5.2. UAE Compliance:
Data transfers comply with the UAE Federal Data Protection Law.
5.3. Other Regions:
We aim to extend comparable rights and protections to users in other regions (e.g., U.S., APAC) where feasible, though specific rights may vary based on local regulations.
6. Your Rights
Under applicable laws, including GDPR and UAE Federal Data Protection Law, you may have the following rights:
6.1. GDPR Rights (EU/EEA Users):
Right to Access: Request a copy of personal data we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data.
Right to Restrict Processing: Limit how we process your data.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw previously given consent at any time.
6.2. UAE Rights:
Similar rights as above under the UAE Federal Data Protection Law, including the right to access, correct, and delete personal data.
To exercise your rights, contact us at support@xodex.io.
7. Third-Party Services
XOWallet may integrate with third-party services (e.g., blockchain explorers or APIs). These services operate independently, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through:
In-app notifications.
Updates on our official website: https://www.xodex.io.
Your continued use of XOWallet after updates constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy:
Email: support@xodex.io
Website: https://www.xodex.io
Linking With Terms of Use
This Privacy Policy forms part of our Terms of Use. By agreeing to the Terms, you also agree to the practices described in this Privacy Policy.
For the full Terms, please visit Terms of Service.